| Number of Customers we are responsible for |
5,744,003 |
5,782,363 |
6,578,078 |
7,045,034 |
| Number of Policies we are responsible for |
6,294,051 |
6,364,633 |
7,413,979 |
7,886,412 |
| ABI Index - % who agree we really care about our customers |
66 |
72 |
75 |
76 |
| Customer Loyalty Index |
65 |
62 |
N/A |
63 |